Refund Policy
Effective as of: July 20, 2026
At Teak Utensils, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Eligibility for Return
- Items must be unused and in their original, resalable condition.
- Items must be in their original packaging, including any protective materials, gift boxes, or accessories.
- Proof of purchase (order number or receipt) is required.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@teakutensils.com within 30 days of your delivery date. Please include your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Ship the package to the address provided in our return instructions.
4. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items that show signs of use or wear.
- Items not in their original packaging.
- Personalized or custom-made items.
- Clearance or final sale items.
- Items that pose a hygiene risk if returned (e.g., if they have come into contact with food after use).
7. Damaged or Defective Items
If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately at support@teakutensils.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including return shipping costs, once the issue is verified.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@teakutensils.com.