Shipping Policy
Effective as of: July 20, 2026
Thank you for shopping with Teak Utensils! We are committed to delivering your beautifully crafted teak utensils to you in a timely and efficient manner. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic shipments.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
- Carriers: We primarily use USPS and UPS for domestic shipments within the United States.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
- Please note that these are estimated delivery times and actual delivery may vary depending on the carrier and your location.
4. International Shipping
- We offer international shipping to select countries.
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing.
- Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
- Teak Utensils is not responsible for any delays caused by customs clearance processes.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, Teak Utensils is not responsible for shipping delays caused by factors beyond our control, such as:
- Carrier delays (e.g., USPS, UPS).
- Inclement weather conditions.
- Customs processing delays for international shipments.
- Natural disasters or unforeseen events.
We will do our best to assist you in tracking your package and resolving any issues with the carrier.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments can only be sent via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@teakutensils.com within 7 days of the expected delivery date for lost packages, or within 3 days of delivery for damaged packages. Please provide your order number and any relevant details or photos. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.
9. Restricted Countries
We do not ship to countries that are subject to U.S. export restrictions or sanctions. If you place an order to a restricted country, your order will be canceled and refunded.